Ordering, Shipping & Returns

We're committed to exceptional customer service. If you are considering a purchase of paperback or hardcover, fiction or nonfiction trade or professional development books - whether it's 25 copies, 250 copies or 2,500 copies - you've come to the right place. Imagine the world's largest bookstore, filled with thousands of copies of every currently published book. THAT'S US! Chapters Group makes it possible for you to order all of your books through ONE economical source with ONE purchase order.

Quantity Minimums

Online ordering minimum is 25 copies per book title
To order less than 25 copies of a book, please contact us via email or phone.

Book Lists

If you have a list of books that you need, we can save you time. Just email your booklist to greatservice@chaptersgroup.com and we will respond quickly with pricing and availability. Make sure to include your name, organization, phone number and the date you need the books.

Ordering Options

Website: It’s easy to place your order online, on this website. We recommend that you search for the books you need by ISBN. Every book has a 13-digit ISBN number printed on the back cover by the barcode. ISBN is the fastest and most accurate way to find the exact books you need.

Email: Email is a quick and efficient way to place your order - greatservice@bulkbookstore.com .

Phone: Call us Monday-Friday, 9-5 EST at 866-229-7976. We look forward to speaking with you.

Fax: Fax us your Purchase Order at 561-243-3993. Please include your name, phone and email address so we can confirm with you.

Title Availability

As soon as we receive your order, the first thing we do is confirm that the product’s inventory is available. If the quantity you ordered is not available, we will let you know immediately.

FREE Ground Shipping

Standard orders will incur no shipping charges when shipped via ground transportation in the continental United States only. Some professional development titles, special orders, rush orders, or unique order requests may require a shipping charge. Orders requiring a shipping charge will be verified and agreed prior to processing the order.

General shipping details are as follows:

Please fill out the forms completely at the time of processing your order and provide a Contact Name and E-mail Address for order tracking information.
Books ship from various warehouses and third-party suppliers.
Books are typically delivered within 4-10 business days, unless specified for Rush Shipping

Rush Orders:

Contact us immediately if you require Rush Service.
Rush service is available based on product availability and schedule.
Rush Orders will require expedited freight service and additional charges.

Returns

We do not accept returns unless there is an error with your order. If you receive a misprinted or damaged item, we will exchange the affected items at no cost to you. We ask that you please report any order issues to us immediately upon receipt of your order. Claims need to be filed within 30 days of shipment receipt.

Payment Methods

Purchase Orders: The Chapters Group accepts POs from educational institutions and government agencies. All POs are subject to credit approval. POs can be faxed, emailed or mailed to our offices. Please include your quote number (if applicable) and a valid email address and primary contact for correspondence.

Credit Cards and P-Card Payments: We accept all major credit cards, including Visa, MasterCard, American Express and Discover.

Check Payments, Wire Transfers: We are happy to accept your payment via personal check, business check and bank wire transfer. Please contact our office via email or phone to make arrangements.

Phone: 866-229-7976

Fax: 561-243-3993

Email: greatservice@chaptersgroup.com

Mail:

THE CHAPTERS GROUP

P.O. Box 811592

Boca Raton, Florida 33481

Terms & Conditions

All prices, specifications and terms of sale are subject to change without prior notice. Book cover art may change without notice. All orders are subject to approval of The Chapters Group and are not binding until accepted. We reserve the right to refuse any order at any time.